At Soaprettie Pakistan, we take pride in delivering high-quality, natural skincare products. Your satisfaction is important to us, and we strive to ensure every order meets your expectations.

📌 1. Returns Eligibility

Due to the personal nature of skincare products, we only accept returns under the following conditions:

  • The product is damaged, defective, or incorrect upon delivery
  • The request is made within 3 days of receiving the order
  • The product is unused, unopened, and in its original packaging

📌 2. Non-Returnable Items

We do not accept returns or exchanges for:

  • Opened or used products
  • Products damaged due to misuse or mishandling
  • Change of mind after purchase

📌 3. Refund Process

If your return request is approved:

  • Refunds will be processed within 5–7 business days
  • The refund will be issued via:
    • Bank transfer, or
    • The original payment method (if applicable)

Shipping charges are non-refundable, unless the error is on our side.

📌 4. Exchange Policy

We only offer exchanges if:

  • You received a wrong or defective product

Exchanges are subject to product availability.

📌 5. How to Request a Return or Refund

To initiate a return:

  1. Contact us within 3 days of delivery
  2. Provide:
    • Order number
    • Clear photos of the product
    • Description of the issue

📧 Email: soaprettiepakistan@gmail.com